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Sat 9am - 2pm

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We are trying to become a greener company by reducing the amount of paper we print, but if you would prefer to receive a copy of your documents by post please give us a call on 0800 756 8563

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Tell us about your policy

There is no cover for any pre-existing conditions, or illness that happens in the first 14 days or accidents in the 48 hours after the start date.

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Keeping you informed

Would you like to hear from LV= about our products and discounts? You can opt in or out on our website or by calling us.

I’d like you to contact me by:

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How we’ll use personal Information you provide

Liverpool Victoria Insurance Company Limited is the controller of your personal information. We’ll keep you informed about how we use your personal information in the document ‘How we use your personal information’

If you are providing information for any other party you are confirming by continuing that you have their permission to give it to us.

We will obtain information from and/or exchange it with other organisations to assist with the validation of your details in order to provide you with a quote and for the administration of your policies.

  • Financial Crime and Fraud Prevention Agencies – to help prevent financial crime and fraud + Find out more

    The personal information we have collected will be shared with crime prevention agencies who will use it to prevent financial crime and fraud and to verify your identity. If financial crime or fraud is detected, you could be refused certain services, finance or employment. Where we suspect financial crime or fraud, we may cancel any policies you have with us, not be able to pay any claim or offer you the requested product or service. We may share relevant information with crime and fraud prevention agencies, law enforcement agencies and other relevant organisations.
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  • Credit Reference Agencies - to assess credit and verify your identity + Find out more

    To process your application we’ll supply your personal information to credit reference agencies (CRAs) and they’ll give us information about you, like your financial history. We do this to assess creditworthiness, check your identity, manage your account, trace and recover debts and prevent fraud and other financial crime.

    We’ll also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your personal information with other organisations. Your data will also be linked to the data of any joint applicants or other financial associates you have.

    The identities of the CRAs and the ways in which they use and share personal information are explained in more detail at experian.co.uk/crain, callcredit.co.uk/crain and equifax.co.uk/crain.

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  • Your rights concerning personal information

You have a number of rights + Find out more

You have a number of rights concerning your personal information. You can ask for a person to review an automated decision, and in certain circumstances to:

  • access the personal information we hold about you.
  • correct personal information.
  • have your personal information deleted.
  • restrict us processing your personal information.
  • receive your personal information in a portable format, and
  • object to us processing your personal information.
  • If you want to find out more or exercise these rights, contact GI Customer Support, LV=, County Gates, Bournemouth, BH1 2NF or email us at GICustomerSupport@LV.com

    You can contact us about data protection at: Data Protection Officer, LV= County Gates, Bournemouth, BH1 2NF or dpo@LV.com
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