LV= Pet Insurance - You And Your Pet Detail

YOUR PET

YOUR QUOTE

YOUR DETAILS

SUMMARY

PAYMENT

Tell us about your pet

Your saved pet quote

Looking for an accident only policy? Your saved pet quote

Is your pet a dog or a cat?

Dog Cat

What's your pet's name?

What's your pet's gender?

Male Female

Is your pet a...

So what’s the difference?

Pedigree: parents are the same breed (you do not need Kennel Club registration documents)
Mixed breed: parents are two different breeds
Mongrel: parents were a mix of three or more breeds or were unknown

Is my designer dog a pedigree or mixed breed?

Pedigree: parents are the same designer breed (eg both labradoodles)
Mixed breed: parents are two different breeds (eg Labrador and poodle)

Pedigree

Parents are the same
breed

Non-Pedigree

Descendent from
multiple breeds

Pedigree

Parents are the same
breed

Mixed Breed

Parents are different
breeds

Mongrel

Descendent from
multiple breeds

What breed is your pet?

If your dog is a crossbreed / mixed breed or mongrel the weight is based on the size of your dog fully grown eg Small – a Pug, Medium – a Cocker Spaniel, Large – a Labrador.

If your cat is a non-pedigree please select

Moggie or Domestic longhair / mediumhair / shorthair if an undetermined breed or for a specific breed but you have no way to prove this.
Mixed breed, if your cat is a cross between two specific breeds.

How old is your pet?

If you do not know how old your pet is, please provide an estimate or ask your vet. Please note, we can't insure pets under 8 weeks old.

Years, and Months Tick

Just so you know - we're unable to provide our lifetime cover to dogs aged 8 years or over, or cats aged 10 years or over.

Which postcode is your pet kept at?

This is where you and your pet live.

Please select your address

If unable to find your address, please enter it manually.

An error occurred when setting your address. Please check your address and correct it if necessary.

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House Number

Address Line 1

Address Line 2

City

County

How much did you pay or donate for your pet?

Enter '0' if you didn't pay anything

Has your pet been neutered or spayed?

Yes No

Has your pet suffered from any illness or injuries?

Yes No

Do you require insurance to cover these pre-existing conditions?

Yes No

Please tell us whether you require insurance to cover these pre-existing conditions Sorry, we can't cover your pet's pre-existing conditions

+ Add second pet

Remove this pet

Tell us about your policy

When would you like your pet's policy to start?

We don’t cover illness for the first 14 days, so if you want continuous illness cover it might be better to choose a start date 14 days before your current insurance expires.

Do you, or anyone living with you, currently have LV= car or home insurance?

Yes No

Email address

Please confirm your email address.

To help the environment as much as we can, we prefer to email insurance documents, rather than printing and sending. But if you would like us to send them instead, just tick the box below.

By Post (takes 5-7 working days to get to you)

Saving paper reduces greenhouse gas emissions that can contribute to climate change.

There is no cover for:

Pre-existing conditions
Illness that happens in the first 14 days after the start date
Accidents that happen in the first 48 hours after the start date

We've made some assumptions, please confirm they're correct

I confirm the above

We'd love to stay in touch

Would you like to hear from LV= about our products and discounts?

(You can opt in or out on our website or by calling us)

I’d like you to contact me by

Email Post SMS Phone

How we’ll use personal information you give us

Liverpool Victoria Insurance Company Limited is the controller of your personal information. We’ll keep you informed about how we use your personal information in the document ‘How we use your personal information’.

If you are providing information for any other party you are confirming by continuing that you have their permission to give it to us.

We will obtain information from and/or exchange it with other organisations to assist with the validation of your details in order to provide you with a quote and for the administration of your policies.

Financial Crime and Fraud Prevention Agencies – to help prevent financial crime and fraud + Read more

The personal information we have collected will be shared with crime prevention agencies who will use it to prevent financial crime and fraud and to verify your identity. If financial crime or fraud is detected, you could be refused certain services, finance or employment. Where we suspect financial crime or fraud, we may cancel any policies you have with us, not be able to pay any claim or offer you the requested product or service. We may share relevant information with crime and fraud prevention agencies, law enforcement agencies and other relevant organisations.
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Credit Reference Agencies - to assess credit and verify your identity + Read more

To process your application we’ll supply your personal information to credit reference agencies (CRAs) and they’ll give us information about you, like your financial history. We do this to assess creditworthiness, check your identity, manage your account, trace and recover debts and prevent fraud and other financial crime.

We’ll also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your personal information with other organisations. Your data will also be linked to the data of any joint applicants or other financial associates you have.

The identities of the CRAs and the ways in which they use and share personal information are explained in more detail at experian.co.uk/crain, callcredit.co.uk/crain and equifax.co.uk/crain.

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Your rights concerning personal information

You have a number of rights + Read more

You have a number of rights concerning your personal information. You can ask for a person to review an automated decision, and in certain circumstances to:

access the personal information we hold about you.
correct personal information.
have your personal information deleted.
restrict us processing your personal information.
receive your personal information in a portable format, and
object to us processing your personal information.
If you want to find out more or exercise these rights, contact GI Customer Support, LV=, 57 Ladymead, Guildford, Surrey, GU1 1DB or email us at GICustomerSupport@LV.com
You can contact us about data protection at: Data Protection Officer, 57 Ladymead, Guildford, Surrey, GU1 1DB or gidataprotection@lv.co.uk.

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Policy documents

We’ve made the following assumptions about you and your pet:

You are a UK resident and the owner and keeper of the pet that lives at the address you've provided.

You accept that we won’t cover any claim because of any event, illness, injury, disease or changes to your pet’s normal healthy state that your pet shows signs of before the start date of the policy.

You accept that we won’t cover any claim because of any illness, disease or changes to your pet’s normal healthy state that your pet shows signs of during the first 14 days following the start date of your policy.

You accept that we won’t cover any claim because of an injury that happens in the first 48 hours following the start date of your policy.

Your pet is currently in good health.

Your pet has had a check-up with a vet in the last 12 months.

Your pet has never shown any signs of vicious or aggressive tendencies, or any behavioural problems.

Your pet isn’t and won’t be used for any commercial purposes or breeding.

Your pet isn’t used for guard or security purposes.

Your pet isn’t used for racing or coursing.

Your pet is at least 8 weeks old when cover starts.

You will look after your pet at all times and pay to have treatment normally recommended by a vet to prevent illness, injury or disease.

Looking for an accident only policy?

At LV=, we believe it's important you have the right cover for you and your pet.

We don't offer accident-only policies because, although they can be cheaper, they only cover accidents.

Our Time Limited and Lifetime policies provide greater peace of mind covering both accidents and illnesses.

Sorry, we can’t cover your pet’s pre-existing conditions

Like most insurers, our policies only cover new conditions that begin after the policy has started (a waiting period of 14 days applies to any illness, or 48 hours for any injury from the policy start date)

Future claims for these pre-existing conditions would not be covered by LV= including any related conditions. If you currently have your pet covered with another insurer you may no longer be covered for some conditions if you switch to another policy.